FAQs

The first thing you need to place an order is the product code - you can find the product code by viewing our products. Each order also needs to contain the following details:

• An official purchase order number
• Delivery address
• Invoice address (if different)
• Full contact details

All purchase orders must be emailed to sales@omnimed.co.uk.

With Omnimed, you have the benefit of choosing whether you’d like to order direct or using any of the national frameworks agreements awarded to us.

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Order direct

Ordering directly from Omnimed allows us to provide you with individually tailored quotations and services to meet your budget, timescales and other needs within your team and hospital, giving your patients exactly what they need, when they need it. Contact us today and experience the benefits of the tailored fit available from ordering direct.

To make sure you don't miss out on the latest special offers and new products available, subscribe to our newsletter.

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Order using national framework agreements

We accept orders from the following national frameworks:

• NHS Supply Chain (England)
• HSC Business Services Organisation (Northern Ireland)
• NHSS National Procurement (Scotland)
• GIG Cymru/NHS Wales Shared Services Partnership (Wales)

Peppol GLN: 5060439670002

Yes, you can contact us to request a free quote, simply enter the product code/s and we will respond within the same day, and it's free of charge too. You can find the product code by viewing our products.

Yes, we will arrange that for you, please contact us to request a sales visit, and we'll do the rest. Alternatively, call us on 01962 626364, and we will contact the relevant sales consultant and make the necessary arrangements. We can also provide virtual product demos.

Monday to Friday 09:00 - 17:00. On weekends, we are closed.

In all emergencies, please call 07766 524358, and your enquiry will be dealt with as soon as possible.

Providing your official purchase order was received before 14:00 on a normal working day, standard stock items will be sent out by courier and received by 12:00 the next working day.

We can arrange that for you at an additional charge, and a same-day delivery service can also be arranged at a cost.

Yes, providing you have requested a return authorisation from head office, and the original packaging is still intact and the sterility date is not less than 6 months.

Yes, we do, and currently, we work at the request of many of our customers who have invited us to use the e-invoicing platform Tradeshift, thereby eliminating the need for paper invoices.

Yes, training will be provided, free of charge within your unit at a time suitable for you and your staff. This will be conducted by your local area sales consultant and relevant literature and/or instructions for use will be left with you. Alternatively, you may receive training at our training facility on our premises or remotely via video call - saving travel time and travel expenses.

Yes, you do, and our standard terms with the NHS are open account payable within 30 days from receipt of invoice providing an official purchase order number has been sent in the first instance.

We provide quality products, a professional, friendly service, and sensible pricing structures. This is encapsulated in our moto; Working with our NHS to save money, but not at the expense of Quality. Omnimed's sales team collectively has over 125 years of experience in the healthcare market, and training is included with ALL products, with training videos available for selected products on our YouTube channel. Training can be delivered at client sites, at Omnimed's premises or remotely at a time to suit you, with relevant resources provided to refer to afterward. Omnimed can even arrange same-day delivery for an additional fee, and out-of-hours telephone support is available for emergencies. We also hold a range of industry-leading accreditations and are committed to green endoscopy.

Yes, to make sure you know all about our latest products, promotional offers and Omnimed news, just subscribe to our mailing newsletter.

Yes. The suppliers that we work with all conform to International Standards of manufacturing such as ISO13485, ISO9001:2008, and conform to Medical Device Directives 93/42 EEC and are all CE compliant. Omnimed Limited also achieved accreditation to ISO9001:2008 & ISO13485 September 2014. To find out more about our accreditations, please visit our accreditations page.

Yes. We need to have insurance for product and public liability to become an approved supplier on the MIA Register and to adhere to the NHS Terms and Conditions for the Supply of Goods and the Provision of Services. This requirement ensures that we have taken the necessary steps to protect ourselves and others in case of harm or damage. Being on the MIA Register is essential for us because it allows us to supply equipment to NHS organizations while following regulations. By choosing an MIA Approved Supplier like Omnimed, you can be confident that you are purchasing from a reliable and trustworthy source. This gives you peace of mind, knowing that you are receiving quality products and services from a reputable company.

We are implementing a range of initiatives to support green endoscopy – please take a look at our Green Endoscopy page to find out more, including details of our Carbon Reduction Plan.